UPS Sucks still, and people agree!

Comments

# Christoc said on October 22, 2004 5:43 PM:

UPS SUCKS THEY ARE THIEVES

UPS = CRIMINALS

Is amazing how they ripp off money from
all customers and they still operate!

They should go to jail!

# Christoc said on November 3, 2004 5:58 PM:

I am a former UPS supervisor. In less than one year I have went from "bleeding" brown to can't stand brown. Big Brown has bent me over time after time and continue to do so even through my last check. My dumba$$ management team automatically deposited the wrong amount in my account and withdrew it six days later causing me to bounce checks.

You cannot trust what big brown says. The company has lost it's integrity and will take the cheapest and easiest way out of everyhting. The leadership positions are held by uneducated people who are riding out their fortune from the IPO and trust me...they don't give a damn about your package. How do I know? I have been there and observed it.

The company abuses packages and says they are trying to control damages. Let me give you some advice...spend the extra dollar or so and insure your package...when it arrives tore up claim it.

Needless to say....use DHL!

# Christoc said on November 29, 2004 11:56 PM:

Yes, we agree ...especially after we've worked for the mf's for 18+ years. Thank F*ck for the Teamsters!

# Christoc said on December 3, 2004 11:35 AM:

Hey I just purchased ups-sux.com and UPSBlowz.com. I am plan on making a website on this topic, if you wish to help out E-mail me @ Qualinestielves@aol.com.

# Christoc said on December 6, 2004 10:21 PM:

Okay, I needed to fax 7 pages at the UPS Store from PA to RI. This costs UPS about 10 cents total. Their charge? $3/sheet - that's $21 to fax less than 10 pages!!!!
So, being a USPS customer mostly, I say "just overnight the fukkin papers," because I'm used to paying $13.65 for USPS express mail. UPS's charge? $18, and I would get charged more because it's to a residential address. So I settled with "2nd Day Air" which cost me $16. Priority Mail will get the envelope the SAME day and would only have cost me $3.85. I got totally raped.

# Christoc said on December 10, 2004 7:12 PM:

dear people
i am owner of an iron work company in new york.
one of my machines broke on tuesday (i needed to use this machine ASAP) i called my machine part dealer in chicago and ordered the new replacement part on wednesday. the part dealer sent the part with UPS (Untimely Problematic Stress-causing) next day air with the garentee of 10 am the next day (a big lie). it didnt show up the next day. i called later that day. they say it came by around 9:30. So i said ok deliver it the next day. this time just to make sure i left one of my worker out on the front (from 7 am to 12 noon) to make sure to get the package at all cost. (no luck f$#@ UPS)(also had to pay for the worker for his time) i call UPS again. this time they tell me the package was sent, but to a different address so some unknown reason. so after some yelling and correcting, i ask to pick it up but they wont let me because UPS does not open on saturdays (grrrrrr) so now i have to wait til monday to figure it out. so basically going to waste at least 5 days for some thing over night. F$#@ UPS.

# Christoc said on December 14, 2004 5:33 PM:

I ordered a package from NY to my busines shere in LA on the 12th floor of an office building that's been here for 20 plus years. It never showed up. UPS first said he had tried to deiver but he coudln't find me. Hmmm. A supervisor finally explained: The crack UPS driver never came to our suite--one of two on the 12th floor. The address was right. My name was right. But instead of coming to my suite he looked on the building directory. My business is there but perhaps I am not. So not seeing my name--duh--he left w/o even trying to deliver to me. he never came up to our floor! So he sent it back to the shipper! When I called UPS acted like it was my fault; I "should have known" their driver would not bestir himself/herself to actually come to the suite on the package unless my business name was on it. Thanks UPS. Next time Fedex, DHL, anyone but UPS.

# Christoc said on December 17, 2004 7:01 PM:

not in time for Christmas

You didn't think the crack driver was going to invest 15 to 20 minutes of his time to take an elevator to the 12th floor did you. Most ups center managers tell their drivers to get a bldg security person in the lobby to sign for the pkgs that take to much time to deliver themselves. If that person won't sign for and deliver the pkg, or call for the consignee to come down and get it they send the package back to the shipper. That's why they called the driver "their Crack Driver". He does what he is told to do by management. Don't blame the driver, blame his Manager.
ups is all about productions quotas, satistics, and money, not deliverys or customer satisfaction.

# Christoc said on December 20, 2004 3:39 PM:

i hate them and their brokerage fees. i ordered some software from the states to my home here in canada, and they wanted more money than the software cost?!

while i do not understand free trade details, i thought the idea was to eliminate those barriers. par for the course, the good things about free trade are useless to the everyday person, and seem to only apply to the bastards selling you stuff.

they absolutley hate it when you circumvent "supply chains"

anyways, purolator puts the price into their overall charge, and you never have to pay stupid brokerage fees. always use them if you can...others do this too

Yeah UPS, like a real lawyer sits down and does your file, right! This is one of those rip offs like getting the insurance with a rental car.

it's all gravy for them.

Don't use UPS and don't order from people who ship via them.

# Christoc said on December 25, 2004 11:40 AM:

UPS has f***ed me over twice this Christmas (as well as in the past, but its the most recent episodes that have pissed me off).

First, I spent extra money on Amazon to ensure delivery before Christmas, and had the gifts sent to my parents home where myself and my boyfriend would be spending Christmas. It is now Christmas day, and my gifts appear stuck in Kentucky since they supposedly departed on 12/22. Their website claims that due to the horrible weather conditions packages have been delayed, and they are not responsible for their guarenteed service, they will do their best to get as many of the delayed packages delivered Monday - two F***ing days late for me and the people those gifts were for, and now my mother will have to ship the items meant for my boyfriend as well as the book I had planned to read on my flight back across the country to me once they finally sort out the mess they've caused with their incompentence, what the hell were they doing shipping things through a center that had whether conditions moving in!!!!!

And part two, I had ordered a hard to find book from a small bookseller through Amazon for my mother (Amazon was out of stock and would not ship for 1-2 weeks) as her Christmas gift. I recieved notice from the seller yesterday afternoon that the package had been returned to them water damaged, delivery address label peeled off and book ruined. I know have to search the internet once again for an available copy of this book, thanks for nothing UPS!

What can brown do for me? They can pull their heads out of their a**es!

# Christoc said on December 26, 2004 10:10 AM:

UPS is 0 for 4 for me this year.

Package 1 - Sent UPS 2-day from TN to NY at the same time as a FedEx ground package from the same shipper. The Fedex package arrived in 2 days, on a Saturday no less. The UPS package still has not arrived (+6 days later).

Package 2 - UPS 2-day, TX to OH. Took 4 days and was damaged in transit despite being professionally packaged and small (<.5 lb).

Package 3 - KY to OH. Tracking status still shows "Out for Delivery" on 12/22!! It is now 12/26. It would have been possible to drive this package from shipper to destination in less than 2 hours.

Package 4 - Apparently vanished from their system.

Thanks, UPS, for another delivery horror show. I guess I'll stop using vendors who solely use UPS.

# Christoc said on December 27, 2004 9:33 AM:

Why is it that I had 2 different shipments stuck in Louisville, KY.
One is still there are is suppose to be OVERNIGHT, but
the other is also overnight and it is getting delivered today 12/27/04. UPS SERVICE SUCKS. How can they justify 2 packages in the same hub going to the same place in INDIANA and they don't get here at the same time. But yet you say that you are working hard to get packages to us. ITS 6 HOURS AWAY ALMOST IN THE SAME STATE AND THEY CAN"T GET IT RIGHT. THEY HAVE LOST A CUSTOMER FOR GOOD!!!. I will pay double AT FEDEX OR DHL IF I HAVE TO. I WILL NEVER USE UPS AGAIN. I understand that there was a weather problem, but there shipping methods make no sense.

# Christoc said on December 27, 2004 10:50 AM:

I don't even need to read any of the above posts to know your experiences are true.

3x in the past 4 months, UPS has lost shipments to me, 2 or them "OVERNIGHT" shipments.



1Z A72 2W8 13 3084 779 2
1Z 825 E5F 01 0205 104 1
1Z 116 Y0W 03 9920 466 4

Very incompetent.

# Christoc said on December 27, 2004 9:00 PM:

Shipped a package from a UPS Store from Houston to Cincinnati on December 21 via 3 day select. Person GUARANTEED delivery by Christmas eve (Friday). Package arrived in Cincinnati hub (less than 10 miles from destination) THURSDAY 8 AM and sat in a truck for TWO DAYS. UPS claimed no delivery due to "emergency conditions" That was a bold-faced lie because the roads were clear and safe by Thursday afternoon. They just said "fuggit!" and blamed it on the weather. They will not issue a refund because they claim conditions were beyond their control.

# Christoc said on December 28, 2004 10:10 AM:

Before setting up a delivery with UPS on 12/23/04 I asked if it they would have any problems delivering the package the next day. They said, "of course not." Well given that a major snow storm struck that night and the next day, they should have had some idea that there was at least a chance that the next day gurantee would not apply. Here I am on 12/28/04 Five Days later with no delivery. Granted the weather did interfere, but now they can't even tell me where the package is located. It's somewhere in Kentucky. Last time I checked the roads were clear between Kentucky and Northern Louisiana. I called the customer service reps who have no and they admitted that their systems are overloaded. That's no excuse in my book. Proper management anticipates disasters like this. At least they could have put a disclaimer on the website stating that the information is not updated!!! Anyway, I'm waiting for what will be my last UPS shipment. EVER!!! Use DHL!!!

# Christoc said on December 28, 2004 2:18 PM:

I paid for next day air eight days ago and have yet to receive my package... they don't want to refund claiming bad weather. bad weather for eight days, where are they shipping from siberia? ummmm maybe you should get out of the shipping business.

# Christoc said on December 28, 2004 2:21 PM:

SOMEBODY SUE THEM PLEASE

# Christoc said on December 28, 2004 2:30 PM:

I ordered a CHRISTMAS present for a CHILD on December 7. The package was shipped UPS (United Parcel Screw-ups) on December 8. Three weeks later.......
They say it might get here before the end of the year.

# Christoc said on December 28, 2004 5:56 PM:

UPS, DHL, FEDEX ...
they all suck!
try google terms like 'DHL sucks','FEDEX sucks' you will find a bundch of sites just like this one.
Just do shopping at local stores.

# Christoc said on December 29, 2004 3:48 AM:

Well I don't feel too bad reading everyone's posts. My packages are sitting at my local hub but they don't know exactly where. BTW it's been there since DEC 27th 1:29pm.....and it is now Dec 29th. I told UPS that I am willing to bet that one of their employees stole my packages, will rummage through and then tape it up and then scan it....stating they found it. The sad fact is that this happens a lot...packages do disappear but into the pockets of UPS employees

# Christoc said on December 29, 2004 8:42 AM:

I just got off the phone w/the company I ordered product from for my parents for XMAS. I already tracked my package and it has been stuck in Jacksonville since the 14th. The guy said ....call U.P.S. I payed you guys and you tell me to call U.P.S.?! so I did.....U.P.S. then called to see if product was delivered to parents....like I lied or something. Then U.P.S. called the company I ordered from and said they weren't open yet. I said uuuuuuuuuuuuhhhhhhh I just got off the phone with them she then said nothing and said sorry please keep traking your package.

# Christoc said on December 29, 2004 8:44 AM:

Oh and by the way my shit ain't delayed by the weather they said.

# Christoc said on December 29, 2004 8:45 AM:

Then why the f*ck has it been sitting in Jacksonville since the 14th.

# Christoc said on December 30, 2004 6:58 PM:

There is definetely something wrong with Jacksonville then. My items are also stuck in Jacksonville. This is not the first time with UPS. I will definetely not use them again, not once. I hate them.

# Christoc said on December 30, 2004 6:59 PM:

and they just say they are sorry; but do nothing else. this is crazy.

# Christoc said on December 30, 2004 7:48 PM:

Not being one to stir the pot up, but just for your general information, did you know that when you called the 1-800-pick-ups phone number to find the status of your package, you were not even talking to an ups employee? * See http://www.apaccustomerservices.com/about/story.cfm (1999)* That's right you were talking to and employee or employees of one of those annoying telemarketing firms that specializes in apologizing and making up excuses while delivering no results for the issue at hand. It's really a shame that most of Big Corporate America, (ups isn't the only big company doing it,) have chosen to downsize their own qualified in house people and farmed their jobs out to people that took a 2 week training class and will get laid off or fired after the big Christmas rush. Why would they want to make people like you angry by outsourcing key jobs to inexperienced people? ????

# Christoc said on December 31, 2004 6:20 PM:

Rude, stupid, Liars = UPS. My package is now 10 days late, has been lost 2x's in transit, and is no where in sight. I'm switching permanently to DHL which proved for me to be 50% cheaper and 100% more realiable.
Example: Dec 24 I tried to mail a package from a UPS facility. 8 employees standing around, zero customers. However, they could not accept my package because I would not pay $150 to send it by air to Nevada (12/24 they only accept 1 and 2 day air pkgs, no ground packages!). So I took my package home and called DHL, who came to my house in 2 hours and delivered the package in 1 day - all for $48.05!! The receipent was thrilled, I was thrilled, and I ain't using the "Brown" (read: letting UPS rip me off) any more. Why pay up to 3x's as much money for non-existent "service" and lying rat-bastards. Look, every company is going to have some screwups... I'm not looking for 100% perfection. Just accountability and good business practices. UPS just doesn't get it. I'm rooting for anyone but UPS to win this market.

# Christoc said on January 5, 2005 1:07 PM:

I stumbled across this site while searching for some information regarding ups’s new fuel cell vehicle in order to prepare a presentation for my drivers. While it is unfortunate that all of u have had a bad experience shipping via ups think about this dhl is a german based company and the reason for there lower cost shipping is because they are essential trying to starve ups and fedex right out of the market. If this is to happen (which it wont) dhl’s price per unit for shipping will nearly triple. As far as fedex carefully leaving your packages on the back porch without requiring a signature regardless of the neighborhood or delivery location (i.e apartments, doubles) fedex pays out nearly double in stolen package claims then does ups and its apparent that many of u do not think about this our first obligation is to the shipper. For this reason ups does require a signature for packages being delivered to apartments or in bad neighborhoods. For this reason many companies will continue to ship via ups because less people will be calling the shipper stating they never received their package. To finish I’ll leave u with few final thoughts ups is the worlds largest mover of packages, the most efficient movers of packages, a multi billion dollar a year company and were not going any where anytime soon.

For the former supervisor I’m willing to bet u were a part time sup and the reason your not with the company anymore is because u were terminated. (u were probably doing a shitty job)

# Christoc said on January 5, 2005 10:47 PM:

Find something else to do with your time! Millions of packages get processed everyday, things WILL happen. Whether it be UPS, FedEx, DHL or the post office- THINGS WILL HAPPEN! None of these carriers are 100% all of the time, but they take steps towards improving daily. Dont you think there are people in all of these companies sitting around discussing how to perfect their process? Of course. And dont you think they all have the same issues, mishaps... of course. It is sad when it happens to us, but that doesnt mean that the entire company is sh*t. And for those of you who say that... your ignorant! UPS is 97 years old, and if you look at their internal advances from then, you'd see an honorable company. They strive to satisfy their customers and get their package when promised. There is no little man upstairs overseeing the operation, twisting him mustache, blotting how he can piss you off. Your comments are hilarious. Listen to yourselves...

# Christoc said on January 6, 2005 2:58 PM:

I found a company express save industries. You can find them at www.shippersavers.com. They gave me discounted DHL rates and saved us a lot of money on freight quotes. I never had an issue with them so far. I highly recomend them.

# Christoc said on January 7, 2005 12:01 PM:

Well, there you go, folks. A number of, as it see it, legitimate complaints about poor service quality and several persons who claim to be UPS employees choose to berate everyone for having the gall to complain about not having received the service they paid for, rather than listen to what they are saying.

"Are you people for real?" and others who want to shoot the messenger, I don't ship millions of packages and I couldn't care less how long you've been in business. I've shipped four items via UPS in the past six months, and two of those shipments have been misdirected, or delivery has been held up for no valid reason. A 50% failure rate to deliver the promised service is unacceptable in any business. I reserve the right to take my business elsewhere, and the right to complain should any such service fail to meet its promises. Maybe instead of whining about how unfair we all are for demanding the standard of service we've paid for, you should start looking at why the reputation of your employer seems to e dropping off a cliff.

# Christoc said on January 7, 2005 1:35 PM:

FYI to El_Kabong:
I am not a UPS employee. I am a customer of FedEx, UPS and DHL... however my customers want it sent, it goes. What I am is a realist and I know that statistics says UPS is 99.3% effective with their deliveries. That is pretty impressive.FedEx is not quite there and DHL is too far off the map to even discuss.

# Christoc said on January 7, 2005 1:47 PM:

UPS is 50% effective with their deliveries for ME, so they get no more of business. End of story.

# Christoc said on January 7, 2005 6:58 PM:

someone gave ups's percentages @ 99.3% for successful deliveries for all the pkgs. going thru their system. Why dont they come up with some percentages for successful jewelry deliveries, expensive electronics deliveries, or any other valuable commodity that is easily turned into cash in our society. I think you will see that that rosy 99.3% go down the tubes.

# Christoc said on January 8, 2005 7:05 PM:

I'll add my two cents, hope I don't get flamed too bad...

I've worked at UPS for 9 years now, in various capacities. Both hourly and management. To address a few items:

1. From my experiences in customer service at UPS, more times than not I've been told (by UPS customers, both those happy with us and those unhappy) that UPS is a better option than FedEx or DHL. That's not me, that's UPS customers. Yes, we occasionally screw stuff up, but they all do. UPS has the biggest and best infrastructure, and in theory can get your package from A-->B better than anyone. Mistakes will be made, but every shipping company makes them.

2. UPS is a horribly run company internally. Management cares about one thing and one thing only: their pay and their fat stock bonus checks. I know this is true at most companies, but compound by 10x at UPS. Every year, each and every management person gets between 2x-6x their monthly salary in stock bonus. The better the company does for the year, the better their bonus. So their concern is not your package; its cutting costs to increase the bottom line (and therefore their bonus). UPS has millions of customers; screwing your package from Amazon doesn't matter to them. One poster said it best: their liable to the shipper, not the consignee, and therefore don't give a rat's ass about your sad little story about a lost box.

3. The morale at UPS is unbelievably low. Yes, you'll find your occasional Johnny Happy who's glad to have a job that pays good money. But most of it hate it, hate the job, hate management, hate the work. For most UPS people, it's very demanding physical work with little reward. Management doesn't care about them and works them to the bone; hence the low morale. The point I'm making here is that low morale = very few people who care about your box. Write "fragile" on the side? Yeah right...it gets thrown in the trailer like everything else. Call customer service and ask for a your package to be held for pickup? Maybe...maybe not. Too many links in the chain, too many potentially pissed off employees, for things to work right all the time.

I currently work as an hourly employee, in a technical job with little supervision. I don't mind it, but don't exactly love; I stay on due to the great medical / insurance benefits I get for my family (2 kids).

I understand why you folks don't like UPS. Alot of folks don't for the same reason. As for the management guy who posted here: wake up, walk around the hub and talk to people. Most of them probably dislike and distrust you for the sheer fact that you're in management. And lastly, to everyone: you can yell to your heart's content, start websites, create blogs, tell your friends...none of this matters to UPS. They're 97 years old, they're big and bad, and they don't care about you. Not trying to sound condescending, just speaking the truth.

If you've made it this far, thanks for taking the time to read my rant. Feel free to post any questions about UPS the company, I'll answer them as best I can. I don't care about UPS long term, so I'll be 100% honest with you.

# Christoc said on January 11, 2005 12:18 PM:

Why UPS SUXS

I buy crap from ebay all the time.I also live in Canada.I always tell the seller to write gift they do,but UPS still charges me Broker Fees Duty Fee,Gas Fees Fat Fucking Lazy Ass Fees and lets not for get our Free trade or is this more like you take 15% of my freedom.

1st time ups I Orderd a Carb for my bmw they charged me 80 dollars handling etc.
2 Sent a parcel to a friend in the states supose to be there in 2 days took 2 weeks and there tracking system sucked
3 bought a snowboard another 65 dollars plus I paid to get it here so that was 45 bucks
4 Bought a Video Camera 160 dollars in fees etc.
5 I told the seller to send it normal mail,but he didn't and wrote value 10 dollars,but made the mistake of sending it UPS 20 dollars to send it Plus 20 dollars handling fees
When ever the ups guy comes to the doors its for a micro second he doesn't even knock he's in his shit box before you can get to the doors which is 10 feet away.

I can't stant UPS they are money sucking leaches that make buying shit from the usa no fun.I love the US and I don't mind paying taxes and a 5 dollars handling fee like regular mail comes or better yet FEDX which doesn't charge anthing if it's a gift.

In total for 5 packages I've gave UPS over 300 dollars not including shipping to there handling fees That's 40 hours of manual labor I gave to ups,so those fuckers could send me my packages.

My G/F told me I should get a job with them cause I'm a driver,but I don't think I could handle stealing money from people that have already paid way to much for shipping threw there shit ass company.

UPS you can go fuck your self your theme should be we rape you up the ass that's why we are so BROWN

Anybody that reads this and works for UPS you should be ashamed of where you work go steal cars it's more honest then what you pieces of shit do

Sincerely Tyler
P.S. Snail mail is faster then UPS

# Christoc said on January 14, 2005 8:24 AM:

Well first of all I didn't say all of U.P.S. sucks. I am also aware that when I call the 800 # it isn't U.P.S. And to the person that says," are we for real".....evidentily your xmas wasn't ruined by not receiving your presents or your loved ones. Also might I add that if I am to purchase something in Florida from a website in Indiana and they ship to N.C. it shouldn't have gone to Jax. in the first place. And might I add that many people receive their paychecks from U.P.S. and that many people depended on their last paycheck before xmas to finish their shopping. And to signing for packages.... well I live in a rotten area of town and they leave them on my doorstep in the rain with no signature required or throw it over my six foot chain link fence in all the elements. Gee... I hope that is not my china or crystal they threw over my fence. And to the know it all again I had an antique ring delivered to my door when I wasn't home w/o a signature (supposedly) and it had signature required on paperwork and guess what the next door neighbor who is a crack ho stole it. I can't prove it but hello. Also might I add that as a company who deals with U.P.S. I have never had an outside firm answer phone calls and I have always been satisfied with their customer service. So if you are a shipper and have a shipper # you are taken care of. However if you are just an ordinary person you are screwed.

# Christoc said on January 15, 2005 3:15 PM:

To: UPS Customer Relations
From: Larry W. Linnell, MD
Friday, January 14, 2005
Re: Complaint against XXX XXXXX and the UPS Customer Center at XXXXX XXXX XXXXX, NM, InfoNotice number *********.

Dear UPS Customer Relations,
I am a medical physician here in Roswell and I work 12 to 14 hours a day, five to seven days a week at the Eastern New Mexico Medical Center. I live alone and I drive a subcompact car. Like everyone else, from time to time I have had bad experiences with UPS’ poor service. So, as soon as I found out that Ecost.com was going to ship my item by UPS, in order to avoid another UPS non-delivery, I went in person to the UPS warehouse on **************, NM and told them that this time I would PLEASE like them to deliver my package when it came, and I signed a delivery slip ahead of time so that the item could be delivered. Predictably, when the item came it was NOT left at my house. Despite my preemptive entreaties in person, I was simply left a UPS InfoNotice. This notice stated that a signature was required on delivery in person. I made several phone calls to UPS 1-800-833-9943 and I explained that I did not have any one else that could be there to sign for the package, that I did not have any alternative places to deliver the package, and because of the size of the package and the size of my automobile I could not pick up the package at the warehouse. Of course UPS could not give me a definite delivery time for me to meet them, could not deliver in the evenings and does not deliver on weekends! The only suggestion I got from UPS was to have the package returned to Ecost.com at my expense. I then called the Ecost.com customer service manager to see what suggestions they had for alternative shipping and delivery to try to get my purchased goods delivered. After several phone calls back and forth from me to the surprised Ecost.com customer service manager (who mentioned that UPS was “weird”), from Ecost.com to UPS and from Ecost.com to me, it was determined that Ecost.com HAD NOT specified that a signature was required on delivery in person, and had in fact, expected the package to be delivered by UPS! I was told that the decision to restrict the delivery (and to further inconvience me) was made by the UPS Customer Service warehouse manager, who I was told was XXX XXXXX.

It is bad enough that UPS’ policies are so inflexible that you are unable to make a routine delivery to me, but it is unconscionable that UPS would unnecessarily make a delivery even more difficult, delayed and expensive in this case by locally arbitrarily adding on unnecessary and unrequested restrictions such as this totally bogus required signature in person. I was finally able to pick up the package at the warehouse, which surprisingly, I was just barely able squeeze into my car and take home.

I am NOT a satisfied UPS customer.
I look forward to avoiding UPS as much as possible in the future.

Thanks for nothing,
Larry

# Christoc said on January 19, 2005 4:19 PM:

Hi,

just wanted to add my humble experiences to this blog :-)
I live in Germany (home base of DHL, which is, besides, a company of the old germany's bureaucratic state post) and had the pleasure to wait for parcels that were sent by DHL. And I waited. And waited ... and waited ... What I can tell from the DHL service in Germany is: IT SUCKS! I was using UPS, Fedex and DHL and DHL was ALWAYS the slowest. And not only the slowest! In most cases the did not even tried to deliver, but only left a notice in the eletter box, that they tried to deliver - even if I was explicitly at home waiting for the parcel the whole day! Believe me, at least here in germany DHL is the most terrible parcel service you can imagine! The US comanies UPS and Fedex do a great job here in Germany, but the german DHL is terrible. I can only warn everone to use DHL when sending parcels in germany.

Cheers,
Stefan

# Christoc said on January 22, 2005 2:10 AM:

UPS (u people suck) have terrible customer service and those little brown outfits are the colour of puke.

I hate them. With a passion.

http://BrainyBlonde.com

# Christoc said on January 23, 2005 11:14 AM:

Im currently a on-car sup. I will have to agree that the company does suck. I have been around since 99' and after the company went public and we began to have to keep profits rising to show our shareowners this place has gone in the tolite. We have lost our integrity and its all about the bottom line NO MATTER WHAT. The people are just peices of meat. Hell I am working 12+ hours a day now. Shit, for you UPSers, I had a goal of 89.6 PPH on the preload in December, and now its 104.3 PPH in January. I have already been told by my division manager I will be having a come to Jesus meeting in Charlotte with HR soon. This company will lose all its good employees that know the business and start hiring more outside hire supervisors that dont know diddly bout the company. Good luck UPS, my resume is out there and i will be soon!!

# Christoc said on January 25, 2005 10:03 PM:

West Caroline UPSer: These people have no idea what PPH means! And if your PPH was 104.3 in January, werent you on the preload? If so, you WERE on the preload and have switched to On-car sup. If that is the case, didnt you know the roles of an On-car sup prior to taking the position? On-car sups work 12 hours a day! It sucks, no doubt, but they do. It is a very stressful, intense position in UPS. One of the mist challenging in the company. They catch alot of heat and have to deal with drivers who dont want to work. (Eventhough SOME of them should just be thankful they are making the money they do...)

UPS Employee: You stated you have been both hourly and management. I can bet when you were management you acted the same way you are being treated today depending on your position and work location. You know how important numbers are; down-times, SPORH, PPH, MisSorts, Mistoggles, Misloads... At the time you knew why that was all important! So why dont you today!

Yes, the bottom line matters. If it didnt matter, who would still be in business? The BD Dept's role is to go out and find solutions for UPS customers to help their bottom lines. Customers convert to UPS to help their bottom lines. In the world today, every company is being careful on how/where/when they spend their money to help their bottom lines. It all makes sense. It is needed; in my company, in UPS, in FedEx... Everywhere.

If you think the grass is greener, go and check! But you dont leave because:
1. You know the money you are paid feeds the family, allows you a nice home, allows you nice cloths, allows the kids to go to college... (Dont deny that either)
2. Your afraid that the grass WILL NOT be greener
3. You complain because your job is demanding, mental/physically stressful. Understood! But that is what UPS is. It is an intense company. If you cant deal with it anymore, walk! Everyone can complain about their job, and when they are unhappy, they leave. So go!

# Christoc said on January 27, 2005 6:14 AM:

I was working at UPS this past Christmas when that snowstorm hit Louisville, KY. We knew it was coming well in advance, but still they attempted to soldier on, and ended up screwing up many a Christmas across America.

Since Louisville is home to the biggest UPS air division hub, most airmail packages come through there at one point or another. When the snowstorm hit, operations were halted completely, but they still had us out there on the ramp on standby. We would literally sit and wait for hours on end (up to 16 hours a day, in my case, some people more) without really making a dent in the shipments.

Why did they even bother having us come in to do nothing? UPS was doing its best to save face, to say 'hey, we're still out here working, even through all this snow! Pretty cool, huh?' despite the fact that they were basically accomplishing jack, and proving themselves to be indescribably incompetent for a Fortune 500 company.

# Christoc said on January 27, 2005 5:52 PM:

Really James? You worked at UPS in Louisville during XMas? As holiday help?

# Christoc said on January 30, 2005 9:13 AM:

"AN INCORRECT ROUTING AT A UPS FACILITY CAUSED THIS DELAY;THE PACKAGE WAS MISSORTED AT THE HUB. IT HAS BEEN REROUTED TO THE CORRECT DESTINATION SITE"

If it is not because my home country have no FEDEX, I won`t take their service. It is time to change my mind, next time I will try DHL. I tried three times of their international express delivery, everytime my package was delayed. Enough is enough.

# Christoc said on January 30, 2005 3:38 PM:

You are right "are you ppl for real" I make a ton of money and am able give my wife and 2 kids what they want. I am in process of buying a new house. My job is extremely demanding and you have to have balls of steel to take the ass chewings that you get day in and day out. If you can make it through the day and come home and focus on your family, then you can retire from a place like UPS. Its amazing the amount of pressure and stress that is laid on you as a management person here. But anyway, I dont deny any of that you said, its all accurate. I am unhappy some days, and the day i wrote that post i was fucking pissed off. Today is not so bad(since its sunday and im home with my family) I enjoy my job when things are going good. I dont think the grass is greener, and I think if I can take it I will retire from the big brown hole.

# Christoc said on January 31, 2005 6:30 PM:

Oredered Undercover Brother from amazon.com throuch ups 2-day shipping. Im in CA it was shipped from NY. On the tracking info, it said there was going to be a delay because a 'Train' was late.

WTF? Sending a two day package on a train from new york? Oh yeah, the DVD arrived about 4 weeks after the delay, and my tracking info wasnt updated since then.

Thanks UPS...

# Christoc said on February 3, 2005 3:50 PM:

UPS sucks jizzy balls

ok look i orderd a package from UPS nad the package was supposed to arrive today but no it didnt so i calle dthe assh0le workers up and they said its already been shipped an will arrive there be4 7 PM, well that was bullshit cause i never got it on that day for days ive waited and still nothing then i had enough and called again they tel me they shipped it back to the shipper cause they couldnt find my street address i said WTF MY ADDRESS HAS BEEN HERE FOR ATLEAST 9 YEARS AND U CANT FIND IT!!!!!!! i mean come on fedex found my house in no time and they get it faster than UPS [Ur Package Sucks]


Screw UPS take an RPG LAUNCHER AND SHOOT ALL THE UPS STORES THEN THE HEADCOURTERS THEN THE LEADERS.

# Christoc said on February 3, 2005 4:18 PM:

I've been so frustrated because I didn't feel like there was an outlet to express my EXTREME dissatisfaction with UPS (it's not like they give a f*ck). Then a radio program inspired me to post my opinion where ever I could on the internet. I'll list just a few of my grievances:

1) At least here in NYC, they only deliver during banking hours. Am I the only one that realizes most people will be at work during those hours? If you want to carry your package home for yourself you can get it delivered to your office, but when 90% of Manhattan relies on public transportation, that defeats the purpose of shipping. Maybe if they would leave it with a doorman or superintendant, but alas no, that woudl be too convenient.

2) Since I have to carry my packages home myself from the UPS center, if you set up a phone number or web site for me to request that you hold my delivery, USE IT. More often than not I've arrived to pick up my package only to find out the driver is still cruising the streets with it (and naturally he couldn't still swing by my apartment because it's too late, he's doing pickups).

3) RUDE, CONDESCENDING JERKS behind the counter. UPS must be one miserable place to work because the people they got in customer service are some of the most caustic & offensive personalities I've encountered, and I live in NEW YORK! Put them in the warehouse where they can only make themselves miserable. Pay the extra 50 cents and hour on someone who doesn't act put out that I want to pick up my package.

The UPS business model seems to rely solely on cutting costs to turn a profit. My only hope is that they'll drive away enough business that they won't be able to operate in the black anymore. God's speed DHL.

# Christoc said on February 3, 2005 7:05 PM:

West Carolina: Thats the spirit! Put yourself in each one of your co-workers and managers shoes. Not so easy, is it? Make some friends, embrace the hard work and then go home and kick back... Enjoy! =)

Zach: I can tell you one thing for sure, if you were to provide me with the original tracking number of the shipment that came 4 weeks late, I can tell you were the error occured. And with that said, I can also tell you where the error did not fall on UPS. I can also tell you, if something sat in UPS for 4 weeks, you'd NEVER get it! Something went wrong somewhere else... rest asure. So go ahead please, give me that tracking number and let me take a look. You may be surprised that you directed your anger in the wrong direction.

# Christoc said on February 3, 2005 7:50 PM:

Dear Are you peo for real?

Your upper lip is starting to stink. Why don't you just pee on Zach's head and tell him it's raining. Wasn't it Jimmy who said his package was lost for four weeks. Zach was the one who said ups'ers suck jittzy balls. No wonder ups is so messed up losing everyone's packages if they have people like you working for them, YOU CAN'T EVEN KEEP TRACK OF WHO SAID WHAT, HOW THE HELL CAN YOU BE EXPECTED TO KEEP TRACK OF A PACKAGE. What is wrong with you, did you find a lost package with some crack in it and do it up at work? I say you can't beat the US Post Office, good rates, they drug test their employees, and they deliver thru rain and snow and gloom of night.

# Christoc said on February 4, 2005 11:30 PM:

Why dont some of you cry babies open a company and deliver hundreds of thousands packages daily see how easy it is..

# Christoc said on February 5, 2005 10:07 AM:

Hey Mike,
did you just write '"Why dont some of you cry babies open a company and deliver hundreds of thousands packages daily see how easy it is..boo hoo." Sounds like you're the one who's crying. Your just the reason I use the United States Postal Service. UPS people run around like a bunch of parinoid beat dogs. They act like their told that smiling and giving a little extra to complete a service is not in thier job discription, and they treat packages like shit. You will never get me back as a customer. You're company treats it's employees like shit & they in turn treat our packages like shit. UPS is just like a big snake, constantly sheading it's skin as it learns new ways to turn a profit at it's employee's and customer's expense. Take your little horse & pony show back to your manager's office, you big brown noser. This place is all about "UPS SUCKS"! LONG LIVE UPS SUCKS

# Christoc said on February 5, 2005 7:42 PM:

Sorry UPS doesn't suck. As driver for ten years I can tell you, your package is in good hands. When you deliver over 14 million a day something is bound to go wrong. In correct addresses, poor packaging. I've never seen customer service like that at UPS. Sure I've had bad times with major companies like Home Depot for instance where things didn't go right and no one gave a shit. you don't have that At UPS. Speak to ur driver like a human and its amazing what happens. That also goes for life itself. Keep on trucking UPS and Fedex destroy DHL.

# Christoc said on February 5, 2005 9:13 PM:

Ah, But ups does suck, just type in the words ups steals, ups theft in any search engine. Sure when you handle 14 million packages a day only the expensive stuff is going to end up missing, right, diamond rings, rolex watches, guns, computers, and any thing else that will turn a fast buck. Go blow your smoke some where else. Oh and by the way, ups doesn't even run your own customer service, ups subs it out to a disinterested third party outsourcing firm who hires what sounds like getto trash with a 5th grade education that could care less about ups's customers and/or thrives on flustrating customers. You said that you have seen them, does your wife know you have been messin with the hired help? The difference between you and me is; I can document every thing I say while all you can do is grumble a bunch of lies and half truths out of your big slobering hog jaws. I could get more links about your shitty service but I have a golf game tomorrow and have better things to do. Did any of your drivers ever steal anyones expensive golf clubs? UPS SUCKS STILL, AND I AGREE! Poor, Poor Timmy goes down in flames

http://www.bxtimes.com/News/2002/0711/Boroughwide_News/069.html
http://www.nerdherd.com/editorials/otsd/ups_19991227.html
http://browncafe.com/cgi-bin/webframe.pl?http://www.recordonline.com/archive/2003/11/20/brf952.htm
http://www.seacoastonline.com/2003news/02132003/south_of/12788.htm
http://www.diamondtalk.com/forums/archive/po362818
http://news.bbc.co.uk/1/hi/in_depth/entertainment/2002/oscars_2002/1804023.stm
http://lists.iww.org/pipermail/iww-news/2002-July/000047.html
http://www.theroyalgazette.com/apps/pbcs.dll/article?AID=/20040106/BUSINESS/101060050
http://www.captiveinsurancecompanies.com/UPS-IRS.pdf
http://www.courts.state.ny.us/reporter/3dseries/2004/2004_24011.htm
http://www.law.emory.edu/11circuit/june2001/00-12720.man.html

# Christoc said on February 10, 2005 8:38 PM:

" For what does not kill me makes me stronger" Ah and who is it that "me" works for ? O of course you are a self made millionare silly me. Spend a week in my shoes become a man and then talk to me. Have a nice life, beware of karma , support ur country and remember the first thing ur daddy taught you if you have nothing nice to say say nothing at all.Tim aka Timmy

# Christoc said on February 11, 2005 7:28 PM:

I have been a package car driver for UPS for 23 years. Canot begin to even tell you just how abusive this company really is to work for .Just talk to any diver who has a minute most im sure will tell you the exact same thing. The company is run on intimidation and fear . Upper management beats up lower mngmnt. in turn they abuse the hourly employees. Guy G.

# Christoc said on February 11, 2005 7:37 PM:

In your case, for what does not kill you makes you smell like shit so I don't think anyone with any sense wants to walk in your shoes or smell your breath. And as far as what I do and who I work for is none of your business, I don't need you teamsters messing up any of our shipments than you already do on a regular basis already, because it is a time consuming waste of time dealing with your substandard customer service. & my Dad didn't preach that wimpy stuff, he taught me to stand up for what is right, and to always call it like you see it and make sure you're always on the side of the truth. So in your case, if you don't have anyting intelegent to say, don't say anything at all. In other words, I don't want to talk to you, if you had anything intelegent to say you would have said it already, you're a sissy punk ups pimp and cheerleader and your upper lip stinks. Now go away before you cause me to do some more internet searches and find and post more enbarassing links about your shitty ups service.

# Christoc said on February 11, 2005 7:52 PM:

if u were intelligent, I'd have more brown dirt for you,but your not..so why should i waste my time Panti Wipe!!! - Guy

# Christoc said on February 12, 2005 5:08 AM:

What's with these stupid, old, smoker- voice bitches from NJ, PA, MA, CT,MI,OH, NY, ordering shit from QVC,HSN and returning all the shit they order. They call in and they are just fucking ignorant, rude pms bitches. I wish i could call them a dumb cunt when they call in, but i can't because i don't have another job lined up yet. Then there are people of all backgrounds that call in and don't speak worth a shit. They don't give a fuck if you can't understand them either. they raise their voice and act like you they own ups. There's a big reason for miss deliveries. A lot of dumb fucks call in and give wrong addresses or mumble when they speak. I praise the drivers for working there asses off. I'm sure there are a lot of satisfied people who work there. I have a lot of grips about the way the management runs the show. they are a hudge slow moving entity stuck in a paradigm. top heavy management. beleive me, there are a lot of fucking idiots walking around and you wonder what the fuck they do all day. "Trying to look busy" During christmas, the management asked all the employees to be patient with the one time a year customers when they call in. Then, all month long, when one dumb fuck after another calls in and your call time is raised through the roof, they come to you and ask you why you were going so slow on your calls. they make you fill out a paper saying what you did wrong, and how you are going to fix it. How fucking stupid is that? You show up everyday on time, never late for break, taking calls as fast as humanly possible, then they come to you with this.. this... bulshit that you are doing a shity job. you have to sign for everything like they are building a legal case against you for the labor department. Fuck that!!... you can have your little-bit-better than average paying bullshit job. I'd rather work two lower paying jobs and be happy, then take your stupidity. There was a big meeting on how ups lost 1 1/2 % market share. I just fucking laughed and looked around at all the incompetent managers and said.... well, the major clue is right in this room. I don't think they could sqeeze any more production out of a person from india, or china. And for the person that always signs off as "are you people for real"... this guy is probably one of those high paid dumb fucks in management who walks around trying to looking busy. One day, the cometition will force ups to reduce management, and your little gay bung hole will have to get a grunt job, because you are a part of ups's problem. you are truely a stupid bastard and I think you realize that deep inside. because you like things deep inside.

I will soon have another job and these words wont mean shit, but god damn it felt good to release this frustrastion. I really need to quit drinking coffee. It makes me irritable. I still hate ups even though i feel better after bad mouthing them. If you agree with me, your a cool and smart person. If you are like that fucking fart sniffer "are you people for real" then I hope you get ran over by a ups truck. he he he damn i feel better. oh.. one last fuck you before i go to bed. FUCK YOU!! UPS

# Christoc said on February 12, 2005 5:39 AM:

I JUST WANTED TO SAY I AGREE WITH GUY.. The company is run on intimidation and fear . Upper management beats up lower mngmnt. in turn they abuse the hourly employees. Guy G.

GOOD LUCK GUY! I HOPE YOU WIN THE LOTTERY SO YOU CAN GET THE FUCK OUT OF THAT HELL HOLE..

IT'S SUPPOSED TO BE 90% MOTIVATION AND AND 10% FEAR.... SOON A WALMART SHIPPING COMPANY FROM CHINA WILL TAKE ALL OF UPS'S MARKET SHARE AND THEY WILL BE THE K-MART OF SHIPPING... SHITTY SERVICE... ETC...

# Christoc said on February 12, 2005 8:45 AM:

Whoa looks like I struck a cord with minnie me. Intelligence one is defined by the ability to correctly using proper grammer and the nonuse of your abusive slang. Maybe your the one that got abused in high school, never fit in went of to college ,got into drugs and dropped out . Dont take ur fustration out on me. This is a free country and this board would not have anything to talk about if it were not for the positives like myself.I know you get off try to belittle people and say to yourself "yeah I told him" but you didn't. It intrests me to find the root to your anger. Does ur wife abuse you? Does your boss abuse you? Seek help my man there are many anger management sites. Chill or you might find urself stressed into the hospital.I pray for people like you, the road ragers, the misinformed. Get a hobby something boy before you explode. Take care.Tim

# Christoc said on February 12, 2005 8:47 AM:

Whoa looks like I struck a cord with minnie me. Intelligence one is defined by the ability to correctly using proper grammer and the nonuse of your abusive slang. Maybe your the one that got abused in high school, never fit in went of to college ,got into drugs and dropped out . Dont take ur fustration out on me. This is a free country and this board would not have anything to talk about if it were not for the positives like myself.I know you get off trying to belittle people and say to yourself "yeah I told him" but you didn't. It intrests me to find the root to your anger. Does ur wife abuse you? Does your boss abuse you? Seek help my man there are many anger management sites. Chill or you might find urself stressed into the hospital.I pray for people like you, the road ragers, the misinformed. Get a hobby something boy before you explode. Take care.Tim

# Christoc said on February 12, 2005 8:13 PM:

http://www.chron.com/cs/CDA/ssistory.mpl/business/2196642
http://www.laborers.org/LA_Times_11-19-97a.html
http://www.thisistrue.com/billy.html
http://www.heraldsun.news.com.au/common/story_page/0,5478,11725339%255E1702,00.html
http://www.insurancejournal.com/news/national/2000/02/03/10844.htm
http://www.consumeraffairs.com/delivery/ups_smallbiz.html

# Christoc said on February 13, 2005 5:23 PM:

It's 2005 . Did u find a hobby yet? How about donating ur time to the much needed Red Cross effort for Tsunami victims. Or donating goods to the soldiers overseas. God Bless the USA and u too minnie me.

# Christoc said on February 13, 2005 5:33 PM:

http://www.shareholder.com/ups/ReleaseDetail.cfm?ReleaseID=75897

# Christoc said on February 13, 2005 6:24 PM:

Look bone head, don't even try to drape you and your company ups in the Stars and Stripes, we will nip this off in the bud real damm fast. You see ups is a TAX EVADER, and you work for a TAX EVADER. And where I come from it is every one's patriotic and civic duty to support the USA's internal & external policies by paying their share of taxes. UPS has chosen to cut corners, please read http://www.captiveinsurancecompanies.com/UPS-IRS.pdf
by not paying the IRS it's due. If ups doesn't like paying the USA its due in taxes, why don't they pack up and leave and operate its corporate office out of Red China, or Russia? And take your red socialist commie teamster ass with them.

# Christoc said on February 13, 2005 7:24 PM:

Dont believe everything you read on the internet. UPS is the leader of its industry and will always be the leader. Sure things go wrong everyday. Things are bound to happen. Unfortunate things happen to every business everyday. UPS is so large that it seems that more things happen to them than other companies. Just remember our drivers and loaders work their friggin asses off for the customers. The focus is STILL and will ALWAYS be the customers. This comes from inside the company guys. If you think the grass is greener with USPS, FeDEX or DHL your sadly mistaken.

# Christoc said on February 13, 2005 8:20 PM:

Dear me check your dates my friend. The IRS had to pay back to UPS the money that was put in a account until the ruling was final. Please check your dates if you are going to use links everyone would appreciate that. You are actually starting to sound like what is exactly wrong with this country. A corrupt poltician or a dirty laundry press reporter. Remember what Dan Rather did.Tim

# Christoc said on February 13, 2005 8:35 PM:

We don't need a desperate ups employee and share holder telling us not to believe everything you read on the internet. Anyone can do their own search with "united parcel service tax evasion" and determine if it is true or not.

http://www.rense.com/general2/offshore.htm
http://www.globalpolicy.org/nations/haven/2000/1219dcj.htm
http://www.pulitzer.org/year/2001/beat-reporting/works/johnston4.html
http://www.assetprotectiontheory.com/captive_cases.htm
http://www.global.bs/newsarc1.html

What are you trying to tell me bubba, the United States Post Office and FedEx and DHL have committed tax evasion too? Sorry you're wrong, only ups is low enough to do something like tear up the roads we all drive on and refuse to pay it's fair share in taxes to repair them. More important that that hey, ups our BRAVE TROOPS OVERSEAS NEED BODY ARMOR, SO PAY YOUR TAXES YOU BUNCH OF DEADBEATS.

# Christoc said on February 13, 2005 9:31 PM:

Funny when people comment on my comments yet didnt read what I said... I DO NOT WORK FOR UPS. NEVER HAVE! Stupid assholes....

# Christoc said on February 14, 2005 1:16 PM:

All ur links are from the year 2000. I have one from 2001 where the ruling was for UPS againest the IRS. Read it and educate yourself.No more wasting time on this board, its run by a foul mouth uneducated too much time on my hands unAmerican crybaby. Tim

# Christoc said on February 14, 2005 1:19 PM:

Now now Tim, I haven't posted a note to this thread in quite some time, so don't be calling me names, or calling me unpatriotic. I'm far from unpatriotic.

-the guy who runs this "board" where "board" = blog for the uneducated folks.

# Christoc said on February 14, 2005 7:07 PM:

My bad it seemed to me the person "me" was running this board no disrespect Chris. Tim

# Christoc said on February 14, 2005 7:52 PM:

So, now you are going to call me unpatriotic, because I questioned the integrity of the almighty corporate entity u p s. Well let me tell you something, I guess I will be double dammed because I didn't like Michael Milken or the rest of your type of "greed is good corporate shits. As far as questioning my patriotism I have a muoi dong ten spot in my wallet with a bullet hole right through the rice man and woman, what's in yours, you little mealy mouth chicken hawk? So don't talk the talk if you haven't walked the walk. As far as a 2001 link http://www.law.emory.edu/11circuit/june2001/00-12720.man.html
You still loose. ups can appeal this case all the way to the Supreme Court and they will still loose. And to compound matters, most of corporate USA like Ford Motor Company and Microsoft have refused to do the same thing ups did because the were advised it was illegal. No matter what happens ups will always be stained with albatross of bad business of greed hung around their selfish necks. You know what I think, they ought to pass a law that bars companies from making political contributions to candidates and hiring lobbyist if they can't pay their fair share in US taxes. The little guys standing up to the big bad corporation, now that is what I call patriotism. And apparently the IRS feels the same way about big bad ups.

# Christoc said on February 14, 2005 9:41 PM:

I have to agree about the lobbying there me. As still the IRS has paid UPS the money back. And now I wave my tearful goodbyes. No rice man in my wallet just a scaplur dog tags and oil stained sands of Kuwait my friend sit upon my dresser.Tim

# Christoc said on February 17, 2005 9:13 AM:

stoping crying get a life ups is the best in the world 16 years with ups and would hate to work for anyone else

# Christoc said on February 19, 2005 1:21 AM:

I have always used FedEx over UPS...but today the reasons for this just kept adding up.

1. this is an over-night delivery company, yet they don't offer 24-hour customer service.
2. if your shipment is being delivered to the wrong address it will take them over 5 hours to let the driver know.
3. if you know you will not be home to get a package (on vacation) you will need every detail of the shipment to have it held (or even just not left on your doorstep for a week). FedEx will put a FLAG on you address so all packages (info or not) will be held.
4. they are either the same price as FedEx or MORE...yet provide half the amount of customer service.
5. the delivery people will just leave the package at the door and immediately walk away...even if you're home, making it almost impossible to give them any outgoing packages. (of course if you're no home, somehow that's the exact time they need a signature)
6. they always strive for "JUST ENOUGH". If you pay for 5 day shipping (even if it's just a state over) they will hold the freaking package until the 5th day before delivery. If FedEx can get a 3 day package there overnight...THEY DO!!!!!

#2. Extended ... So even though they get the info at 7:30 that the package has the wrong address on it...they well still delivery it to the wrong address 7 hours later. Then do nothing to fix it, accept say they'll deliver it in another 3 F'n days!!! These people are the most un-organized, un-helpful, absolutely inconsiderate people I've ever dealt with.

I really just don't understand why anyone uses UPS anymore...go FedEx or UHL...you'll be happy you did!

# Christoc said on February 19, 2005 5:00 AM:

I worked as a UPS delivery driver for 19.5 years, starting in 1978, until an injury forced me to change jobs.

I've noticed some interesting comments here by some claiming to be UPS employees that I think sum it all up.

"But most of it(sic) hate it, hate the job, hate management, hate the work. For most UPS people, it's very demanding physical work with little reward. Management doesn't care about them and works them to the bone; hence the low morale. The point I'm making here is that low morale = very few people who care about your box."

"I don't care about UPS long term, so I'll be 100% honest with you.

"I currently work as an hourly employee, in a technical job with little supervision. I don't mind it, but don't exactly love; I stay on due to the great medical / insurance benefits I get for my family (2 kids)"

I worked with a number of people that expressed similar sentiments, could never understand how people that supposedly hated a job so much could stay in it. The rewards must not be as little as you suggest. otherwise, why would you still be there?

Yes, it is very physical work. Someone who has never been a driver could probably not begin to comprehend how demanding it is. BUT, that is stated up front, and is demonstrated during the training period.

Lack of caring sums up the reason for a lot of the complaints posted here. No excuse for most of the incidents reported , and in most cases a little extra care would have prevented them.

Morale isn't the issue, attitude is the issue. UPS is a production environment, much like manufacturing. The company hires people to load and unload trucks, drive trucks, deliver packages, It isn't the company's responsibility to make employees feel warm and fuzzy.

The customer doesn't care about morale, they want, and rightfully so, expect their package handled carefully, shipped and delievered when promised, and to be treated as though their business is desired.

Anyone who has worked at UPS knows that managers and sups don't like to handle packages or be out making deliveries. The damaged packages described in some of these posts were not handled by managers, they were handled by employees. Same thing with the gentleman who had to call in 3-4 times to give an address. The driver took the easy way out and marked it as "Need room number". The sad part is that some of the employees involved should have been fired, but probably couldn't be. One post says "Thank F**k for the Teamsters"- The Teamsters are a big part of the problem!

The Teamsters foster the "screw it" attitude. While they would never admit it, they are nothing more than another big corporation. Their "product" is labor, and like any other corporation they try to get the best price (wages) at the lowest
cost (decreased production).

The Teamster's profess to want to protect the workers. What they really want is a group of drones, working just enough to get by. If they are able to accomplish that, it means the company will have to hire more dues paying drones to keep the union coffers filled. Making sure the company is mired in ridiculous contracts that make it almost impossible to fire an employee keeps the current drones paying into the pot.

I used to love to piss off my shop steward by going out every day running 180-220 stops (mostly residential), averaging a 25 or better SPORH, and getting finished by 4PM every day.
More than once he gave me hell for making some of the other guys "look bad".

It was sort of hard for some of them to look good when they would run the same route 50 weeks a year and be out until 7PM each night. Then, when they went on vacation, and a guy who ran their route 2 weeks a year managed to complete it by 5PM each day, and management pointed that out, management was threatened w/ a grievance.

Like any business employing unskilled workers, that's what I was, a truck driver, the pool of qualified workers to choose from has shrunken dramatically. It is hard to find employees
who care, most just see the $$$. With that comes a "Screw it, UPS is a big company, if I step on this package and damage it, they can afford to pay" attitude.

When I started there was a highly structured probationary path. You met certain standards within a 30 day period or you were gone. Over the years those standards were continually lowered, mainly just to have enough people to do the work. I worked in a work group of 30 drivers. I can honestly say of the 30, if 25 had started when I did they never would have made it past the first 30 days. Top that w/ a union contract that makes it very difficult to fire someone, and you get stuck w/ a lot of deadwood and slackers that don't give a damn.

The third comment, and other similar ones, make me laugh. You berate management for "just being in it for the cash", then in effect you say that you are there for the same reason. You can soften it by saying you are staying for the benefits, but face it, BENEFITS=CASH. Try going into the real world. I went from paying $0/month for health coverage and $2 for almost ANY prescription to $400/month for health and a min of $20/Rx. Face it, you are in it for the cash.

Supervisor bonuses were ALWAYS there, they didn't come about with the IPO. And no, EVERY manager does not get 6-10X their salary yearly in bonuses.

Bonuses are compensation for time and trouble. Don't know how it is now, but in my time a driver moving up to a starting supervisor actually took a pay cut for a couple of years. I was offered management several times in my career, not worth the time (min 60 hour week) or pressure

As far as I was concerned, they deserved the bonuses. Many of the managers I worked for retired as millionaires, but most were also divorced and/or had very little in their lives outside of the company.

Theft, yeah, it happens. It happens in almost every business. I can tell you UPS prosecutes, if you get caught stealing you will most likely go to trial. Even with that, there will always be stupid people. I was present several times when the State Police came in and locked people up for theft.

Part of the theft problem comes from shippers that don't know how to ship. You don't ship a $10,000 diamond ring in a pocket sized box showing the FROM label as Joe's Diamond Ring Emporium. Agreed, that is still no excuse for theft, but it doesn't help.

Also, theft goes both ways. There are a lot of customers who claim they never received an item and actually did. Or ones who will ship a broken item or soiled clothing and claim it was damaged or soiled by UPS.

Rates- Wait and see what FedEx, DHL, etc start charging if the Teamsters get in and start organizing them. Ask your local DHL or FedEx driver what he gets paid and what his benefits are. I'm sure many people who complain about rates are also caring and compassionate people that feel unskilled workers should be able to make a living wage. Someone has to pay for that living wage.

UPS IS beholden to the shipper. It's great if you want to sign a note and tell the driver to leave the package. BELIEVE ME..he would love to leave it if he could, but in some cases the shipper designates that the package must be signed for, in person, by an adult. I have seen many drivers, myself included, get burned for leaving a package marked Adult Signature Required where the consignee left a signed note.

If the driver leaves a package designated for adult signature based on a signed note from the customer, and the package comes up missing, guess who pays for the package??

I got burned one time for $200 by doing this in order to "help out a customer", never happened again.

I enjoyed my time at UPS and wish I was still there. I liked being outside, and in my experience if you did your job properly, didn't screw up, and did a decent day's work, it was like being self-employed. I rarely had any contact w/ management outside of a daily pre-work 5 min meeting.

# Christoc said on February 19, 2005 12:08 PM:

Going on 11 years and love it I know I go above and beyond what is expected because the customers tell me so. And I always will. You are right about the slackers.

# Christoc said on February 25, 2005 10:20 AM:

Ariana-
WRONG! If the person who shipped the package put the incorrect address on it, is that really UPS's fault? If the address they put on the package is not your home, but is indeed a valid address, it will go to that destination hub. If a company's name is on the package that is not actually at the adress listed, the preload or driver will flag that package knowing that company is not at that address. UPS will then call the shipper to try to get the correct address or company name. If the shipper can not provide UPS with the correct info, the package is held for 5 days giving the shipper and receiver time to correct the shipment info. Thats how that works!
Signatures are required upon delivery in 3 different ways. 1. The customer does not live in a driver release area. This means the area being delivered to has had multiple packages "walk off" when left at the door. UPS is in the business of getting the receiver their package, not some sticky fingered person walking down the street. This process is put in place to protect both shipper and receiver! (And is highly effective) 2. Package is being delivered to a company. All packages going to commercial addresses require signature. 3. The SHIPPER, not UPS, has required signiture upon delivery for all of their items. #3 is usually the case.
Also, UPS does not hold packages until projected delivery date arrives. If a package is going from NY to CA via Ground, that is a 5 day service. If it arrives in CA on the 4th day, it will get delivered on the 4th day. However, once a package reaches its destination, it is unloaded, sorted, travels in the building along belts and off to the delivery truck. Just because it reaches CA at 7am on the 4th day, doesnt mean it will go out for delivery early. The package must flow through the building prior to being loaded onto the drivers truck, odviously!
If you look at a UPS electronic label, there is no date on it. So basically, if it arrives to its destination prior to the expected delivery date, the load and driver do not know it is early. So why would they hold it? As far as they know, it is right on time.
Your points are not only unsupported by fact, but they are also sadly incorrect! Sorry!

# Christoc said on February 25, 2005 10:34 AM:

UPS drvr- Very well spoken! I understand this page is mainly for people to vent, but I cant help put state the facts when I read some peoples comments. If they only knew...

# Christoc said on February 26, 2005 7:40 PM:

BROWN PAYS THE BILL AND MORE. JUST BECAUSE YOU (ALL) CAN NOT MAKE $30.00 + A HOUR IS NOT BROWN FAULT... SHIP FEDEX AND DHL I'LL STILL MAKE MORE THAN U:)

# Christoc said on February 28, 2005 9:02 PM:

how can i get a ups job

# Christoc said on March 6, 2005 7:36 PM:

Check with any local organized crime figure that has ties to the teamsters union. They will want a kick back; usually they will want you to refinance one of your loans at a higher interest rate through them of which the profits in turn will be used as pay offs to the appropriate people.

# Christoc said on March 13, 2005 5:28 PM:

Imagine working for this shit hole and not have any type of protection like a union. Union people pay next to nothing for their benefits. Tech and administrative peoples insurance has gone up every year. In the last three years my end has tripled. Our raises are a joke. Since 2001 when they lied and said they lost money because of 9/11, most people get about 2% a year. That doesn't even cover Cost of Living.

Do union people get to hear how they " Dont make money for the company" ? UPS puts zero, zero value in their techical workforce but pass themselves off as a technical company. They are so far behind with computer hardware and software, fixing their pieces of shit is a real nightmare. Holy hell if you cant fix something tho. Part technician, part miracle worker for their non appreciative asses.

I must say I hate UPS and every backstabbing, souless piece of shit management person who works there. One poster said that they deserve to be millionaires because they usually are divorced. Thats right. Usually divorced a few times over, missed every bit of their kids childhood and generally contributed nothing to society except giving away their lives to UPS for some money. I feel sorry for you poor bastards. Do you think when you retire, UPS is gonna make a bust of you that everyone will rub on their way into office? Babe Ruth you aint. UPS chews you up and spits you out yet you still want to treat everyone like crap. Well fuck you all.

( I must tell of you customers, employees just dont give a shit about your package, they hate it. They want it to die.)

I especially enjoy Christmas time. UPS has the balls to ask me to use my car to deliver their shit ass packages. They wont even pay for gas. And what do we get at the end of the year? A turkey. I sorry ass turkey. Usually about 10 pounds. They probably pay about 2 bucks for it. Im supposed to kiss their ass for it too. Management do get, since I have been there, 3 to 6 times their monthy salary in stock. Seems fair.

Presently, after a 3.5 billion dollar profit last year, UPS is scared shitless. They are losing accounts left and right to FedEx and DHL. They are changing their management ranks and cutting costs everywhere. Again. I know my raise will be shit because a 3.5 billion dollar PROFIT is just not enough. I hope FedEx and DHL and whoever else can, drives UPS into Hell.

# Christoc said on March 13, 2005 9:08 PM:

UPS has got to be the worst package carrier in the U.S.! Every time I have ordered stereo speakers online, UPS has delivered them damaged! Then, when you try to reach customer service, they give you the runaround. The last time I received packages, I was working in my back yard, so UPS delivered them next door. Unfortunately, I didn't see the note on the door until late in the afternoon.
To make matters worse, my neighbors are thieves, and never told me about them.
I had to walk by their house about 1/2 dozen times, until I noticed them in their garage, and said something to them. The practice of delivering packages to neighbors is always a bad idea.

# Christoc said on March 16, 2005 7:40 PM:

It's amazing how many of you can't spell. Also those of you who use profanity every other word use it to make up for a lack of intelligence.

# Christoc said on March 18, 2005 10:29 PM:

UPS robbed me again. This time I bought used tennis racket from ebay $62 and I got hit with some $65 brokerage fee and some shits like that. How is that possible? I live in Canada and we got fuck everytime some one ship item via UPS to Canada. Did Bush own this company by punishing Canada for not joining sky defence.

# Christoc said on March 22, 2005 6:47 PM:

Unngova-
Your Brokerage fees applied to you because your cheap shipper didnt want to pay the fees so they doubled onto your end! Always avoid EBay Internationally; the shippers are not going to pay those fees like a distributor would. Also, those fees are implemented by the Government; not UPS.

John Doe-
If they hadnt delivered to your naighbor, you would have complained about that too. Its a no win situation for your driver. He tried to do right by you, thats all.

Computer Tech-
To say UPS is behind in their technology is the funniest thing I have ever heard. I too am in the technology field, and KNOW for a FACT UPS is lightyears ahead of FedEx and DHL. You are probably some internal tech who gets calls from insiders needing password resets, tech requests... However, you were not chosen to be involved in the bigger picture (CampusShip, Worldship, WorldEase...) and your mad about it. I'm sorry. You get to deal with DIADs and Loop detail on a busy day, but the reality of your job is you are a dime-a-dozen and you know it. Dont be mad at Brown, use the Earn and Learn Program and become someone...!

# Christoc said on March 23, 2005 10:01 PM:

People hate our software. We dont give them hardware anymore and support is quickly becoming a dead cow. FedEx and DHL are kicking some serious UPS ass.
What the hell do you do? Scum bag salesman no doubt. You dont do shit but kiss somebodies ass for a living. I got news for you. You are not in the tech field if all you do is sell shitty technology. Did you enjoy your meeting today? A little less coin in your pocket eh? How's it feel? Your brown blood is spilling everywhere. Grab a towel and clean up your mess fucker.

# Christoc said on March 24, 2005 8:34 PM:

Your ups worldship software sucks. It is the slowest memory hogging program I have every used. And even worse it is always updating it's self wasting even more of my time and my workstations resourses. One thing is for sure, the updates never help the performance of the program. From delivery, to customer service to software UPS SUCKS AND I AM FOR REAL

# Christoc said on March 25, 2005 3:56 PM:

I just want to know why I should have to pay $40 for a gift someone sent to me because they know I haven't got any money. The contents of the gift aren't even worth $40! I was also charged $10 to get my own Christmas present and $18 for my own birthday present!
I live on a very small budget, and my friends try to be kind by sending me gifts I couldn't afford on my own, but $40 is a lot of money to me, and it's just unfair to have to buy my own presents when I'm already stripped to the bone trying to get nice things for my family and friends.

# Christoc said on April 2, 2005 1:10 AM:

Hmmm FedEx is light years ahead of UPS in technology???

wonder why the FedEx woman that delivers to my building is still carrying a clipboard w/ paper along with the little mini scanner.

# Christoc said on April 3, 2005 7:07 PM:

I read this on the blog next door. Apparently Fed X is light years ahead of ups in honesty too. Just because Fed X wants to back up every thing that is picked up by their driver with a paper record plus an electonic diad record doesn't mean they take a back seat to you. I have had to settle more than one lost package diad failure claim with ups, what a nightmare. But never had a diad failure claim with Fed X, wonder why.
re: United Parcel Service (UPS) sucks!
I just spoke with a Senior Account Representative of UPS about the envelop that I sent on March 24, 2005 and was lost since then. What he told me was has shocked me!!! The envelop that I sent from CA to GA was never physically scanned. Period!
All of the scans that are shown in the tracking information on UPS's website are
just logistic scans. It means that whoever put the information in UPS' system, he assumes the package is at the particular location. The arrival and departure sans are bunch of B...S... They are fake. The envelop that I shipped was not even physically scanned when it was picked up!!!!!!!!!!!!! IF they are not capable of physically scanning the packages/ the envelops, why are they running a business and misleading people?

A UPS Victim
3/31/2005 2:24 PM | FT

# Christoc said on April 8, 2005 9:01 AM:

Hate to burst your bubbles, but Fedex isn't any better.

I had a package delivered Fedex. I was living on the second floor of an apartment building, with the stairs leading RIGHT up to my door. God forbid the driver climb stairs...Instead she threw my package (a DVD burner...GREAT thing to be tossing around!) up to the balcony - MISSING the first time! I'm right inside the door and hear it land with a WHOMP on my porch. I go outside to see what it was and start immediately yelling for the driver to stop and tell me why she felt the need to do that. Mind, I have a bass voice...when I yell, you FEEL it. I've had deaf people hear me - for real. She looks at me, and drives off.

The package? split all the way along one side, the drive's faceplate cracked, and it was totally non-functional.

When I called Fedex to deal with the problem, I got nothing but attitude. Like SERIOUS attitude. Like the stuff you'd see on Jerry Springer. Manager telling me she trusted her driver and that she was going to deny my damage claim no matter what, simply because she trusted her driver. Well, I went to HER manager and started in on him and gave him the whole story and eventually he replaced the drive and all was well, but I had to go to HIS manager to get anything done. Part of the replacement process requries UPS to get ahold of the shipper to make sure I really ordered what they're replacing. THEY NEVER DID. I called them and asked them why I hadn't heard anything (having already called and verified they hadn't called Newegg), and they said they called the shipper and they said I hadn't ordered the drive!!

Not that I don't have my problems with UPS. I work in IT, and I'm presently trying to track down a problem with UPS' Worldship software (a HUGE delay after printing the shipping label - 2 to 5 minutes where they can't ship anything - and we ship between 500-700 packages a DAY, so those minutes cut our number of packages going out in half or less since we're only 1 shift). I've talked to UPS and they say it's something on our servers, nevermind through diagnosing it we've determined that it's talking to our servers just fine! (It finishes talking to our servers before it prints the label, which prints in the right amount of time...This means something else is going wrong). I've called UPS 4 times to try and fix this, and they still won't even let me get to level 2 tech support to talk to someone who's not just reading a script.

Bunch of savages in this country...

# Christoc said on April 13, 2005 10:11 PM:

Seraph~
If your friends really wanted to be nice, they'd pay for the shipping like most people do. No? Why are you as the consignee paying for shipping charges?

Not impressed~
Actually, I prefer the system I got through the CTP program over that crappy hardware UPS used to give out. It could only be used for UPS functions. I now have a brand new Gateway and the shipping dept. guys use it for all of their functions. (Inventory...) Yet another sign of the technological advancements.

upsdrvr ~
Read before you comment... It said UPS IS LIGHTYEARS AHEAD OF FED EX! Not the other way around! Heeeeellllllllooooooo.

ME (AKA UPS Victim)~
UPS will continue to have less and less physical scans on your packages because they have upgrated internal handeling. Due to overhead scanners (only effective for customers using SmartLabels or electronically processed labels) hub hourly need to touch the packages less then before. This process cuts down on damages and missorts. Though in your case you had a mishap that is unfortunate, the system is actually working quite wonderfully.

SkaBob~
Here is what I recommend to solve your issue. Call 800-PICK UPS and say you'd like to issue a Corporate Complaint. Sadly, that is what it takes with such large companies. They will forward that message to the field tech support group and have someone call you. In the meantime, you can load your address book to a disk to save that info. Uninstall Worldship and reinstall a new Worldship disk. It is probably just the software. I know it seems like work you don't have time for seeing as though how busy we are these days, but its better then your alternative, right?

Always a pleasure all.....

# Christoc said on April 14, 2005 11:35 AM:

I opened my door to a tore up box badly put back together with tape. I had ordered 2 memory sticks and those opportunistic UPS employees ripped open the box, which surprisingly said that it was from a computer store, and stole the contents of it. They did manage to leave the stores invoice and catalog though.
I sent out the emails to both companies complaining about it and have yet to hear from them. Ill give them until tomorrow to reply before I escalate my grievance. I'll try to let everyone know what happens with it.

# Christoc said on April 18, 2005 6:22 PM:

I currently work as a customer service rep @ one of the nations most successful third-party CS agencies that happens to handle the UPS account. I've been with the agency two years and in that time have sat through over 120 hours of in-class training; half of what's nessasary to understand everything from scheduling pickups to servicing national prefered accounts), While I have been told to 'go f*ck myself' more times than I care to recall, I often side with upset consumers when it comes to UPS' inconsistent policies concerning mis-deliveries, some damages, and rude driver/management behavior. That said, to anyone who chooses to stick use Big Brown, please allow me to share some sage wisdom:

DO:

1. Ship your pkg from a UPS CUSTOMER COUNTER. I cannot emphasis this enough. Yes, the UPS Store on the corner is a convienence; but, keep in mind, that when you ship from there, you are actually paying a small business owner, who will in turn will have it billed to his daily-pick up account (which, by the way, he pays a fuck-load less $$ for shipping than you will by taking it there because they get mucho incentives for shipping in bulk). And, keep in mind, that if, for whatever reason, your pkg is somehow comprimised in transit, the UPS Store takes ownership of the claim. Not nessesarily ownership of the money that may be reimbursed if the claim is approved, but they are responsible for keeping up with paperwork; you're responsible for riding their asses to make sure it gets done. In addition, because you're the UPS Store's customer, all information regarding that claim is confidential to both you, and the consignee & there is not a damn thing that any representative at the 1-800-PICK-UPS# can do for you. Sorry, it's in their contract. HOWEVER, when you ship from a UPS CUSTOMER COUNTER or have the pkg picked up by a driver, account customer or not, you are, by definition, the shipper. Therefore, if shit hits the fan, I'll be more than happy to speak to you about your claim rather than blowing 'contractual agreements' up your ass.

2. Package Well. This one needs a plethora of elaboration. Not acceptable: newspaper, tissue/paper towels, pillows, cloth towels, soil, hummus. Semi-acceptable: bubblewrap (and I mean A LOT), foam, and pkg peanuts often do the trick for small items. Acceptable: blocks of styrofoam & double/triple layer of cardboard inside. UPS takes this very seriously. Often times, a customers inability (or sheer ignorance) to protect and properly package their items comes back to haunt them when something is broken and UPS denies the claim due to "insufficient pkg material." Why is it that whenever you contact the 800-# to get a quote the CSR asks you 'are you familiar with our pkg guidelines?' We want you to be aware, as a consumer, of your liablities in the event of an accident. Accidents, by the way, do happen. UPS loses a FUCKLOAD of money by paying out to people who pkg'd their items properly (they do not, however, account for other expenses, such as pkg material, time spent faxing paperwork or talking with rep), but will not shell out a dime if your items didn't enough stuff inside to kee